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Troubleshooting PCVR Connection

Overview

If you're having trouble connecting your Omni One system to PCVR or using it with SteamVR, this guide will help you identify and resolve the most common issues—including login problems, Bluetooth signal strength, streaming app mismatches, and controller recognition.

 

Issue: Can't Log In to Omni Connect

Solution:
Make sure you’ve created an account here. If this link is not working, you can make an account using the official Omni One app:

  1. Download the Omni One app from your mobile device’s app store (search for “Virtuix”).

  2. Create an account in the app and verify your email address (this may take a few minutes).

  3. Open the app and log in at least once, entering the requested details.

  4. Try logging into Omni Connect again using the same account.

Customer order accounts will not work with Omni Connect. You must have a Omni One user account.

 

Issue: Omni Shows as 'Not Ready' in Omni Connect

Solution:

  1. Verify You’re Using the Right Account

  2. [Error 101]: Check Bluetooth Dongle Setup

    1. Omni One requires a Bluetooth 6.0 dongle (available here).
    2. Before installing, disable your onboard Bluetooth adapter (usually named Intel / Qualcomm Wireless Bluetooth) in Device Manager.

      device_manager_image.jpg
       
    3. Turn off all connected Bluetooth devices, deactivate the onboard adapter, and then plug in the new dongle.
    4. We recommend using a USB 2.0 port and cable for the dongle and extender (not a USB 3.0 port, which is blue), as some 3.0 ports can cause interference. Ideally, avoid plugging anything into 3.0 USB ports on your PC where possible.
    5. If, after correct setup you should see this error, unplug and replug the Bluetooth dongle - this can refresh your PC’s ability to detect nearby devices.
       

  3. [Error 102]: Bluetooth Is Turned Off, Please Enable Bluetooth in Windows Settings

    Bluetooth_is_on.jpg

     

  4. [FAQ 103]: Verify That Your Omni Is Powered On and ready to connect to your PC

    • Ensure that the Omni One is powered on.
      The power inlet is located at the back of the Omni. The indicator light will flash green when it is ready to connect. Omni Connect typically connects to the treadmill within 30 seconds and displays the green treadmill icon in the Devices panel.

      [For Omni One users with a bundled Omni One headset only]
      The treadmill can only connect to one Bluetooth device at a time - 
      either the Omni One headset (to play Omni One store games) OR Omni Connect on your PC (to play Steam games).

      1. If you are using the bundled Omni One headset to play PCVR, follow these steps inside the headset to ensure your headset is not connected to the treadmill for standalone play:
        Settings > General / Connect to PC > Continue , which is initiates the Business Streaming Wi-Fi connection process of the headset to the PC seen here. 
        This ensures the headset disconnects from the treadmill, allowing the treadmill to connect to your PC instead.  If Omni Connect is already running, it will connect automatically - verify by checking for the green treadmill icon in the application. If not, restart Omni Connect and/or the treadmill and try again.

      2. If you own an Omni One headset but choose to use another headset for PCVR, we recommend turning off the Omni One headset to prevent it from interfering with your PC connection.

    • If Omni Connect still doesn't show a green treadmill icon and the treadmill indicator light stays solid green, unplug and replug the Omni One power cable to reset any phantom connection and/or restart Omni Connect.
       
       

  5. Improve Bluetooth Signal Strength

 

[FAQ 302]: Headset and Desktop Streaming Apps Aren’t Connecting

Solution:

[For any PCVR headset]
Ensure the headset is powered on and the associated streaming app is running on both the headset (e.g. Steam Link) and PC (Steam).

[For the bundled Omni One headset only]

  1. Wait at least one full minute after powering on the headset—it can take time for the headset to detect your PC.

  2. If it still doesn’t connect:

  • Reboot the headset.

  • Confirm that the desktop streaming app is running, and the version matches (or is close to) the headset app.

  • The included Omni One headset should be using Business Streaming v2.1.1.

  • The latest version of the Business Streaming desktop app can be downloaded here.

Do not confuse Business Streaming with Pico Connect. Use Business Streaming only if you're using the Omni One-bundled headset.

 

[Error 303]: SteamVR is not the current OpenXR runtime

Solution:

Select SteamVR as the OpenXR runtime in the SteamVR desktop app here and restart if needed (Settings > OpenXR):

steamvr_openxr_runtime.png

 

[Error 304]: Omni One SteamVR Driver is not installed correctly. Please reinstall Omni Connect.

Solution:

  1. Uninstall Omni Connect.
  2. Uninstall SteamVR.
  3. Reinstall SteamVR.
  4. Reinstall Omni Connect.

 

Issue: SteamVR Doesn’t Detect My Headset

If you launch SteamVR from your desktop instead of from inside the headset (using the Business Streaming app on the Omni One headset or other streaming app if using another headset), your headset may not be recognized. Putting on the headset and connecting to your PC via the headset's streaming app may resolve this. If it does not, you may need to uninstall and reinstall both SteamVR and Omni Connect, but before resorting to this, please try the following steps:

Solution:

  1. Restart your PC.

  2. Log into your Steam account.

  3. Reopen Omni Connect and the streaming desktop app.

  4. Put on your headset, open the headset's streaming app, and connect to your PC from there.

  5. Launch SteamVR inside the headset.

 

[Error 305]: Omni One SteamVR Driver is currently disabled (Omni One Doesn’t Show as a Controller in SteamVR)

As seen in the image, the Omni One treadmill icon should appear in the SteamVR desktop application when the driver has activated successfully. If you can't see the Omni One treadmill icon, select Omni One bindings in SteamVR, or it doesn't appear in the list of installed controllers, please follow the given solution.

SteamVRDesktopApp.png
 

Solution:

  1. Check SteamVR Add-Ons:

    • Open the SteamVR desktop app.

    • Click the three-line menu in the top left and go to:

      Settings > Startup / Shutdown > Manage Add-Ons

advanced settings.png 

Look for "omnione" in the list:

  • If disabled, enable it and restart SteamVR.

  • If not listed, uninstall and reinstall Omni Connect.

addons.png

 

 

[FAQ 306]: Please ensure the Official Omni One SteamVR binding for the game is activated (manual activation may be required).

Officially supported Steam games include a SteamVR controller binding that should automatically activate shortly after a game is launched.

The image shows the Official binding successfully activated. If it is activated already as seen in the image below, ignore the following steps. (You do not need to edit the Official Binding.)



Automatic activation may fail for the following reasons, in which case manual activation is required:

  1. SteamVR failed to automatically activate the binding for an unknown internal reason.

    • Restart the game:
      SteamVR may have failed to activate a binding for internal reasons. If the error persists after a game restart, follow the next steps to manually activate your binding.

  2. The user has personal or community binding for this game which is currently active.
    Activating the included Official Omni One bindings is recommended for the best user experience with the Omni One. 
    Please follow the steps below to manually activate it.

    1. Check SteamVR Controller Bindings:

      1. Open the SteamVR desktop app.

      2. Click the three-line menu in the top left and go to: 
        Settings > Controllers > Manage Controller Bindings

         

    2. Under Active Controller Binding,

      1. Toggle "Custom"

      2. Click on "Choose Another"

         

    3. In the Change Bindings window, change the current controller being viewed by clicking the name of the controller being viewed e.g. Pico Controller.

       

    4. Select Omni One from the controllers list.

       

    5. If the Current Binding is empty or set to a personal/community binding,
      locate the Official Omni One Binding in the list and select Activate.

      The image shows the Official binding successfully activated. 
      (You do not need to edit the Official Binding.)




       

 

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